![]() ![]() You can try to mop up the printhead on a damp cloth. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.ĬLICK HERE FOR MORE STEPS AND INSTRUCTIONS. My guess would be that you have a black cartridge faulty, not unusual for third party cartridges. ![]() If these steps resolved the issue, you can stop troubleshooting. Print another Print Quality Diagnostic report, and examine the page. Close the scanner lid, and then touch OK. Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Lift the scanner lid, and then place the page on the glass according to the instructions on the alignment page. If it is not, reload the printer with an appropriate paper type. Make sure the paper you are using is appropriate for the print job. ![]() ![]() Step 2: Make sure you are using the appropriate paper for your print job If installing genuine HP ink cartridges resolved the issue, you do not need to continue troubleshooting. You can also purchase genuine HP cartridges and supplies from other retailers. If necessary, select your country/region.įollow the on-screen instructions to order new supplies or check cartridge compatibility with your printer. Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends that you use genuine HP ink or toner supplies. While you respond to that, here's what you need to do: Have you ensured genuine HP Ink cartridges are being used?ĭid you check if the paper is being curled or wrinkled during insertion? Thank you for posting your query, I'll be more than glad to help you outĪs I understand the print is blurry or smudged,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: This is a great place to get support, find answers and tips, Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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